myPhonak

4.4
43.8K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™  Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
42.5K reviews
Grant Ritchie
May 6, 2024
The app, when it works properly, is great. However, that is not gonna happen all the time as constant disconnects occur. I have had to turn off call capability from my phone to my hearing aids just so my hearing aids can stay connected on a regular basis. I have fully uninstalled and reinstalled the app as well as completely reset my bluetooth connection. (And yes, my phone's bluetooth is fully connected to the hearing aids). 1 star until bug is fixed
13 people found this review helpful
Did you find this helpful?
Sonova AG
May 6, 2024
We recommend a full reset of the app which includes the deletion of the Bluetooth pairings and any Bluetooth settings. Please check out this link for the instructions: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-Android-smartphones?language=en_USa
Richard Beatty
April 14, 2024
Just got a new galaxy S24 phone and this app works a bit better than it did on my old galaxy S9. I have daily connection issues and have to force stop and clear cache, at least once a day. It's annoying. Hearing aid chimes every time it connects or disconnects to Bluetooth. It's the hearing aid itself, not an alert from my phone! It's annoying when at the edge of connectivity because it keeps chiming repeatedly. Apparently no way to turn that off.
62 people found this review helpful
Did you find this helpful?
Sonova AG
March 18, 2024
We're pleased to hear that the app is working better for you on your new phone. While we aim to provide optimal performance across different devices, there may be limitations with older devices due to compatibility and technical constraints. However, please be assured that we value all our users, regardless of the device they use.
Michael S.
March 19, 2024
When it works, it is very nice, and the app gives you a lot of options to manage your hearing aids. When the connectivity is lost, it is usually difficult to reconnect, and you will need to have your phone "forget" the hearing aids. Then you can start over to reconnect. It is inconvenient, and you can plan on spending 10 minutes each day fighting with it.
43 people found this review helpful
Did you find this helpful?
Sonova AG
March 19, 2024
We sincerely apologize for the troubles you've had with the app. We’ve forwarded your feedback to our developers. Thank you for taking the time to send us your suggestions!

What's new

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!